Persons can commend an officer for good work or place a complaint against an officer by completing a Customer Service Report Form.


Step 1:  Complete the Customer Service Report Form.

Step 2:  Ensure that all contact information is placed on the form and all requested information is provided.

Step 3:  Print and submit the Customer Service Report Form to any Police Station or email completed form to

Step 4:  Submitted Customer Service Report Forms are sent directed to the Commendation/Complaints Officer.

Step 5:  An assigned officer will call to obtain further information on the incident within 24 hours and will proceed with an investigation into the matter.

Method of Applying

In Persons, Email

Turn Around Time

24 Hours

Department Contact Information

The Royal Virgin Islands Police Force

P.O. Box 64
Road Town, Tortola

Business Hours:

For Administration services, office hours are 8:30am to 4:30pm. 

Email Address:

RVIPF three-digit access number 311 for BVI callers
Direct Line: 1-284-368-5371

1-284-494-3822 (Overseas customers)