Our vision is to ensure that persons aggrieved by actions of the public service are given a fair chance at resolution to their matter.


Our mission is to receive and deal properly with complaints against Government agencies according to the law, including carrying out thorough, impartial investigations of eligible complaints and recommending corrective action where such is indicated.


Our objective is to resolve complaints of the public made concerning the actions or inactions of public officers.  We do so in a timely manner utilizing the principles of Integrity, Independence, Professionalism, Impartiality, Accessibility and Fairness.


The Office of the Complaints Commission was established under The Virgin Islands Constitution Order 2007, as a grievance handling body with independent status.  It is the machinery for the resolution of maladministration in the public service.  In carrying out its functions, it plays a watchman's role to ensure that persons who feel that they have been mistreated, ignored, or unfairly handled by a Government agency have an outlet for help.

Department Contact Information

To make contact with Office of the Complaints Commission, see below for contact information:

Office of the Complaints Commission
J.R. O'Neal Building, 2nd Floor Main Street, Tortola British Virgin Islands, VG 1110
Business Hours: Monday - Friday 8:30 a.m. to 4:30 p.m.
Email Address: complaints@gov.vg
Telephone: 1-284-468-5123