The Government of the Virgin Islands regularly seeks qualified individuals to fill positions throughout the Public Service. In addition to competitive salaries, employees of the Government receive a generous benefits package, opportunities for training and development, and a stable, rewarding career.

To apply for a post under the Employee Mobility Programme, review the Employment Mobility Programme Service

To apply for the posts, review the Employment Application Service

View all of Human Resources Services

Internal Position No. Job Title Closing Date Department
GG 5 of 2023
Customer Service Specialist

Customer Service Specialist

Office of the Deputy Governor

Role Summary

The successful applicant will ensure that all customer service queries are recorded and answered efficiently and in a professional and timely manner.

Main Responsibilities

  1. Serve as the first point of contact and liaison of clients and the Customer Service Care Centre.
  2. Monitor telephone, social media accounts, the Centre’s established email account(s) and the SeeClickFix and Government Appointment Systems to accurately address customer questions and concerns.
  3. Follow communication scripts when addressing various topics to ensure a consistent level of service.
  4. Inform clients by explaining procedures, answering relevant questions and providing accurate information.
  5. Answer, screen and transfer calls, emails, and messages appropriately; record queries and messages and distribute them to the appropriate functional area or officers to ensure timely and adequate flow of information.
  6. Report to the relevant Ministerial Service Specialist on complex customer matters to ensure that they are resolved within an appropriate timeframe.
  7. Input updated information into the SeeClickFix and Government Appointment Systems in order to record and monitor the progress of queries.
  8. Follow up with departments, ministries and agencies to ensure that reported customer concerns and issues are addressed timely.
  9. Attend meetings and training sessions to stay informed.
  10. Perform any other related duties as required by Customer Service Manager in order to contribute to the effectiveness and efficiency of the Centre.

Minimum Qualifications

  • High School Diploma or equivalent
  • Certification/Diploma related to customer service or information management
  • Three (3) years’ working experience, with at least three (3) years’ experience in a customer service environment
  • Good knowledge of Government structure, policies, procedures and services
  • Good knowledge of the structures, processes and services of essential statutory agencies
  • Ability to maintain strict levels of confidentiality and demonstrate values and principles of integrity
  • Sound oral and written communication skills
  • Basic knowledge of the use of standard office equipment
  • Basic knowledge of relevant computer software applications
  • Good knowledge of general office procedures
  • Good time management and organisational skills
  • Expert customer relationship management and telephone etiquette skills
  • Ability to work well under pressure
  • Ability to deal with difficult customers in a calm and professional manner
  • Good interpersonal skills and ability to work as a team player
9 February 2023
9 February 2023 Office of the Deputy Governor
GG 4 of 2023
Scopist

Scopist

Magistracy

Role Summary

The successful applicant will support the Magistrate’s Court by performing scopist duties.

Main Responsibilities

  1. Edit transcripts with Audio/Wave file and stenotype notes when required.
  2. Generate/type all necessary correspondence, including reports, letters and brochures to support officers in performing their jobs appropriately.
  3. Research cited cases at Magistrate’s Court to support the Court’s proceedings.
  4. Track office supplies to ensure appropriate levels are available to provide a well-functioning work environment.
  5. Assist Reporters in copying, editing, printing, binding, proofreading, billing and delivery of transcripts.
  6. Liaise with Magistrates', Court Manager and DPP's Office with regard to transcript preparation and delivery to ensure an adequate and efficient coordination and flow of information.
  7. Perform any other duties as required by Supervisor or any other senior officers in order to contribute to the effectiveness and efficiency of the unit.

Minimum Qualifications

  • High School Diploma or equivalent
  • Certified Scopist Certificate from NCRA Accredited School
  • One (1) year related experience in a related area
  • Sound knowledge of Government structure, policies and procedures
  • Sound knowledge of applicable laws, regulations, policies and procedures
  • Sound knowledge of Court procedures and transcript production
  • Sound knowledge of the use of standard office equipment and computer applications
  • Good typing skills
  • Sound knowledge of the use of Computer Aided Transcription (CAT) software
  • Excellent oral and written communication skills, including proper spelling, punctuation, grammar of the English language and proof reading skills
  • Sound interpersonal skills
  • Ability to work well under pressure
7 February 2023
7 February 2023 Magistracy
GG 3 of 2023
Senior Executive Officer

Senior Executive Officer

Office of the Supervisor of Election

Role Summary

The successful applicant will provide professional and executive support to management in an efficient and effective manner for office related matters.

Main Responsibilities

  1. Ensure the smooth and efficient operation of the department through administrative and/or secretarial support and the supervision of assigned staff.
  2. Provide professional frontline service to clients.
  3. Schedule and attend meetings, record and report minutes as required.
  4. Draft, type and proof-read various documents ensuring accuracy.
  5. Administer and maintain systems and records ensuring the security of data.
  6. Assist/Provide research support as required.
  7. Provide assistance to the Supervisor of Elections and carry out duties in accordance with the election laws to include:

      a. preparing for and conduct electoral exercise

      b. prepare, vet and finalize the Register Voters

      c. keep custody of and distribute all forms and preliminary voters list to members of the public

      d. ensure all materials for polling day are available for distribution

      e. selection of suitable candidates for presiding officers and poll clerks and assist with their training

      f. ensure all outlets have a supply of registration forms and receive completed applications and process them

8. Perform any other duties as required by the supervisor or senior officer in order to contribute to the effectiveness and efficiency of the department.

 

Minimum Qualifications

  • Associate’s Degree in Business Administration, Management or related field
  • Three (3) years working experience in a related area
  • Typing speed 45-55 wpm
  • Sound knowledge of Government structure, policies and procedures
  • Sound knowledge of the use of standard office equipment and computer applications
  • Sound interpersonal and organisational skills
  • Sound oral and written communication skills
  • Ability to work under pressure
7 February 2023
7 February 2023 Office of the Supervisor of Election
GG 2 of 2023
Records Officer I

Records Officer I

Office of the Deputy Governor

Role Summary

The successful applicant will perform record management and clerical duties in an efficient and competent manner to ensure the daily operation of the unit are completed efficiently.

Main Responsibilities

1. Maintain and manage the filing system to ensure accurate and well-organised document management for the Ministry, including:
      a. Bring up files for action, forward to relevant officer and put away all files
      b. Create new files and volumes as required, record on and maintain file index
      c. File incoming correspondence on appropriate file, cross-reference as necessary
      d. Maintain reference book and record file movement
      e. Retrieve files for members of staff and request overdue files as necessary
      f. Review files to ensure all outstanding matters have been dealt with and take necessary action
      g. Provide general records management assistance to the Ministry
      h. Archiving inactive files
2. Answer, screen and transfer calls appropriately, record messages and distribute to officers.
3. Provide professional frontline service to clients.
4. Administer and maintain systems and records ensuring the security of data.
5. Assist with photocopying, typing, drafting and proof-reading of routine correspondence as necessary to assist officers in performing their jobs appropriately.
6. Maintain and assess the records.
7. Assist with providing training and guidance to records officers throughout Ministries, Departments and Units.
8. Assist Senior Records Officer with developing file plans and retention schedules.
9. Liaise with the National Archives Unit to arrange for transfer of files from the Records Centre.
10. Assist with providing research support as required by internal and external clientele.
11. Assist with scheduling, attend meetings, recording, and reporting minutes as required.
12. Perform any other duties as required by the supervisor or management in order to contribute to the effectiveness and efficiency of the department.

Minimum Qualifications

  • High School Diploma or equivalent
  • Certificate in Records Management (preferred)
  • Three (3) years related experience
  • Good knowledge of Government structure, policies and procedures
  • Excellent knowledge of Records Management
  • Good knowledge of the use of standard office equipment
  • Good knowledge of relevant computer software applications
  • Good oral and written communication skills
  • Good interpersonal and organisational skills
  • Ability to work well under pressure
7 February 2023
7 February 2023 Office of the Deputy Governor
GG 1 of 2023
Executive Officer

Executive Officer

Audit Department

Role Summary

The successful applicant will provide secretarial and administrative support in an efficient and effective manner to ensure professional customer service is provided to the department and to the public

Main Responsibilities 

  1. Ensure the smooth and efficient operation of the department through administrative and/or secretarial support.
  2. Answer, screen and transfer calls appropriately, record messages and distribute to officers.
  3. Provide professional frontline service to clients.
  4. Administer and maintain systems and records ensuring the security of data.
  5. Coordinate meetings and events, attend, record and report minutes as required.
  6. Maintain records relevant to the specific department and also keep filing up to date so that complete records are available for reference.
  7. Assist with research as required.
  8. Draft and type correspondence and proof-read various documents ensuring accuracy.
  9. Provide clerical support by completing all photocopying, scanning, binding and typing in a timely manner to facilitate the effectiveness and efficiency of the Ministry/Department.
  10. Assist with relevant accounting functions.
  11. Perform any other duties as required by the supervisor or senior officers in order to contribute to the effectiveness and efficiency of the department

Minimum Qualifications

  • High School Diploma or equivalency
  • Five (5) years’ experience in a related field
  • Typing speed 35-45 wpm
  • Sound knowledge of Government structure, policies and procedures
  • Sound knowledge of the use of standard office equipment and computer applications
  • Sound oral and written communication skills
  • Sound interpersonal and organisational skills
  • Ability to work well under pressure
6 February 2023
6 February 2023 Audit Department
PSC 1 of 2023
Assistant Secretary (External Affairs)

Assistant Secretary (External Affairs)

International Affairs Secretariat

Role Summary

The successful applicant conducts research in addition to implementing and assisting in the coordination of effective legislation, strategic policies for regional affairs as directed. Serves as desk officer for selected departments on the Ministry’s behalf. Facilitates BVI representation and participation in international and regional organisations.

Main Responsibilities

  1. Conducts research and assists with policy development, analysis and delivery in line with the requirements of the Department.
  2. Prepares Cabinet Papers, speeches, statements and press releases, as required.
  3. Writes numerous correspondences to local and external persons, agencies and departments in order to respond to the needs of the public.
  4. Monitors the implementation of the Government’s Legislative Agenda and strategic management initiatives to ensure that execution of such initiatives is consistent with original objectives.
  5. Represents the Department at meetings, workshops, seminars, conferences and other official functions locally and overseas to ensure presence of the Ministry and to represent its interests.
  6. Monitors incoming correspondence to remain current with a wide range of information and to assist with necessary follow-up action.
  7. Provides support to government ministries on strategic management to contribute to the overall effectiveness of the Civil Service.
  8. Assist with coordination, research and preparation of briefings and reports and facilitate the Territory’s participation in regional and international matters affecting the national interests of the Territory.
  9. Assist in the development and monitoring of assigned projects related to external affairs to ensure targets are being monitored and achieved.
  10. Performs any other duties as required by the Permanent Secretary in order to contribute to the effectiveness and efficiency of the Department.

Minimum Qualifications

  • Bachelor’s Degree in Business Administration/Management, Public Administration or related field
  • Five (5) to seven (7) years working experience in a management capacity
  • Excellent knowledge of Government structure, policies and procedures
  • Sound knowledge of relevant laws, regulations and policies
  • Excellent oral and written communication skills
  • Good knowledge of the use of standard office equipment and computer applications
  • Sound analytical and decision-making skills
  • Sound interpersonal and organisational skills
  • Ability to work well under pressure
  • Sound supervisory and management skills
3 February 2023
3 February 2023 International Affairs Secretariat
MCW 1 of 2023
Cleaner (Part-time)

Cleaner (Part-time)

Department of Facilities Management

Role Summary

The successful applicant will perform laundress and cleaning duties to provide a clean, tidy and sanitized environment on a daily basis.

Main Responsibilities

  1. Provide a clean and sanitized working environment on a daily basis by:

    a. Dusting & polishing all surfaces

    b. Sweeping/mopping/vacuuming all floors

    c. Emptying trash bags

    d. Cleaning windows

  1. Perform assigned cleaning duties with due regard to Health & Safety procedures and policies, and with responsibility towards staff and the general public.
  2. Keep an inventory for cleaning supplies advising when re-ordering is necessary.
  3. Prepare a requisition of cleaning supplies to be ordered and report any faults or incidents to the Supervisor in a timely manner in order to maintain clean, safe and sanitized environment.
  4. Perform any other related duties as required by the Supervisor or any other senior officer in order to contribute to the effectiveness and efficiency of the department.

Minimum Qualifications

  • High School Certificate or equivalent
  • Minimum one (1) year’s work experience in cleaning/housekeeping
  • Good knowledge of cleaning agents and equipment
  • Basic knowledge of Government structure, policies and procedures
  • Basic knowledge of Health & Safety Regulations, Policy and Procedures
  • Basic oral, reading and written communication skills
  • Sound knowledge and ability in housekeeping, and use of cleaning materials and equipment
  • Basic knowledge of the use of standard office equipment
  • Sound interpersonal skills
  • Ability to work with minimal supervision
2 February 2023
2 February 2023 Department of Facilities Management
MOF 2 of 2023
Sub Postmaster (Virgin Gorda)

Sub Postmaster (Virgin Gorda)

BVI Post

Role Summary

The successful applicant will promote postal operations through efficient and professional frontline services.

Main Responsibilities

  1. Ensure the smooth and efficient operations of the assigned section.
  2. Administer and maintain systems and records ensuring the security of data.
  3. Provide professional frontline services to clients
  4. Prepare relevant reports on the activities of the assigned section.
  5. Greet and assist clients in a friendly and professional manner to facilitate effective communication and customer service.
  6. Assist in processing paperwork, gathering information and verifying data.
  7. Assist with maintaining inventory levels, ensuring that supplies are in stock.
  8. Prepare and process the relevant forms and paperwork to complete related financial accounting processes.
  9. Prepare and distribute mail and stamps according to the procedural guide in order to maintain an effective and efficient postal service.
  10. Perform any other related duties as required by the Supervisor or any other senior officer in order to contribute to the effectiveness and efficiency of the Ministry/Department.

Minimum Qualifications

  • Associate’s degree in General Studies, Business Administration or a related area
  • Three (3) years working experience
  • Valid BVI driver’s license
  • Good knowledge of Government structure, policies and procedures
  • Good knowledge of postal operations and regulations
  • Good knowledge of the geographical areas of Tortola
  • Good time management and organisational skills
  • Good oral and written communication skills
  • Good interpersonal skills and ability to work as a team player
2 February 2023
2 February 2023 BVI Post
MOF 1 of 2023
Accounts Officer II

Accounts Officer II

Treasury Department

Role Summary

The successful applicant will perform and to assist with daily accounting and administrative functions to ensure that departmental accounting and fiscal records are kept and maintained accurately, and that functions are performed in a timely, accurate and professional manner.

Main Responsibilities

  1. Ensures diligent performance of accounting functions to ensure that accurate records are kept.
  2. Prepares purchase orders and vouchers within a specified timeframe to ensure that internal records for expenses are accurately kept and orders are made.
  3. Reconciles invoices and bills to purchase orders before payment so that accurate payments are made.
  4. Records all accounting transactions in the vote book.
  5. Assists with the drafting of the annual budget.
  6. Assists with the preparation of monthly financial statements for the Accounting Officer.
  7. Prepares and processes the relevant forms and paperwork to complete related financial accounting processes.
  8. Drafts and types correspondence and reports.
  9. Researches, analyses and prepares reports.
  10. Assists with maintaining inventory levels.
  11. Liaises with other relevant departments and vendors.
  12. Maintains records relevant to the specific department and keep filing up to date so that complete records are available for reference.
  13. Performs any other duties as required by Supervisor or any other senior officers in order to contribute to the effectiveness and efficiency of the unit.

Minimum Qualifications

  • Associate’s Degree in Accounting or related field
  • Three (3) years’ working experience in a related area
  • Good knowledge of Government structure, policies and procedures
  • Basic knowledge of applicable laws, regulations, policies and procedures
  • Good knowledge of accountancy principles and procedures
  • Good knowledge of JD Edwards Accounting Software
  • Good knowledge of computer programmes used for analysis and databases
  • Good knowledge of the use of standard office equipment and relevant computer applications
  • Good oral and written communication skills
  • Good interpersonal and organisational skills
2 February 2023
2 February 2023 Treasury Department