Special Customs Services are services performed outside of the normal operating hours and outside the normal bases of operation.


Step 1:  A written request or an email which includes date, time, location etc., must first be submitted by the applicant to the Commissioner of Customs at least 24 hours in advance. Companies requesting petroleum delivery must give 72 hours notice.

Step 2:  Approval must be given by the Commissioner of Customs; and preparations are made to facilitate the request.

Step 3:  The cargo is cleared at the location (if it is impractical to inspect loose cargo at customs location; Customs Officers will accompany the customer to their private home/business and inspect.)

Supporting Documents


Method of Applying

In Person

Turn Around Time

1 - 3 Days

Additional Notes

• Fees vary (based on the type and length of service)

Special Customs Services include:

• Clearing outside of a port of entry (permission must be sort in writing to the Commissioner).
• Clearing at West End (eg. horses).  
• Clearing at petroleum storage depot
• Inspecting loose cargo at your private home.


Department Contact Information

His Majesty's Customs

H.M Customs (Head Quarters)
Richard Stoutt Building  
Road Town, Tortola
Virgin Islands (British) VG1110

Business Hours:

Monday - Friday  
8:30 a.m. to 4:30 p.m.

Email Address: bvicustoms@gov.vg

Telephone: 1(284) 468-6852
Fax: 1(284) 494-6906