Role Summary

The successful applicant will ensure the delivery of an excellent customer services experience to customers of the Department.

Main Responsibilities

1. Create, maintain and update chart of accounts of the department on regular basis in line with defined procedures.
2. Prepare various financial management reports, including trial balances, balance sheets and profit and loss statements in line with defined procedures.
3. Perform Fund Management duties including maintaining accurate information on pension with various governments and administrations (United Kingdom and Caribbean) and ensuring timely processing of payments to various governments and administrations.
4. Monitor cash balances to ensure availability of funds on a daily basis to ensure timely payments are made in accordance with defined procedures.
5. Attend meetings, workshops and training sessions as instructed to ensure awareness of any change in policies or procedures which may be relevant to the role.
6. Maintain the customer’s accounts and files.
7. Direct customers to the appropriate staff for inquires or other services.
8. Determine customers’ online and cash management needs, explain various banking services offered and process applications related to cash management, online banking and merchant services.
9. Monitors activities in Department’s general email inbox.
10. Analyzes, prepares and presents analyzed account statements, products and services to Relationship Manager and customers.
11. Perform any other related duties as required by Supervisor or any other senior officer in order to contribute to the effectiveness and efficiency of the department.

Minimum Qualifications

• Bachelor’s Degree in Accounting, Mathematics, Finance or related field
• Five (5) years related experience
• Sound knowledge of Government structure, policies and procedures
• Sound knowledge of relevant laws, regulations and policies
• Excellent knowledge of financial software packages
• Excellent knowledge of accounting, finance and debt management
• Sound oral and written communication skills
• Sound knowledge of the use of standard office equipment and computer applications
• Excellent analytical and decision-making skills
• Excellent interpersonal and organisational skills
• Ability to work well under pressure