Standards for 24 hour water and sewage services


Step 1: If a Customer has a complaint/emergency at any time of the day or night on weekdays or weekends, he/she may call one of the emergency cell phone numbers that are listed.

Step 2: The Customer may also call the Fire Depts. emergency number for contact information.

Step 3: A Water/Sewerage Operator will answer and the Customer explains the issue.

Step 4: The Water/Sewerage Operator would explain to the Customer whether the issue can be addressed at that time or a later time based on the type of issue.

Step 5: The Water/Sewerage Operator will report the issue to the O&MD, at the start of the business day so that it may be recorded.

Step 6: The necessary Division Head (Operation or Sewerage) will assign the task and the Operator proceeds to resolve the issue.

Step 7: Once the task is completed the Operator will report back to the Division Head

Method of Applying

In person

Turn Around Time

The Turn Around varies for this service

Department Contact Information

Water and Sewerage

P.O.Box 130
Road Town, Tortola
Virgin Islands (British) VG1110

Business Hours:

Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier  : 8:30 a.m. to 3:30 p.m.

Email Address:


Main Office Telephone: 1(284) 468-5834 | 1(284) 468-5901

Virgin Gorda – 1(284) 468-6593 / 6592

Jost Van Dyke – 468-9429

Anegada – 468-9562

24 Hours Emergency Water and Sewage Standards

Day or night, we are here to serve our valued customers. In the event of an emergency, please contact us at the following numbers.
Water Services:-

Tortola — Eastern 468-9213
Tortola — Central 468-9860 / 499-0500 / 499-2924
Tortola — Western 499-2926
Virgin Gorda – 468-9455
Jost Van Dyke – 468-9429
Anegada – 468-9562
Sewerage Service:-






Monthly Charges for Piped Water

Charges for Water supplied to Ships

Cost of Water Delivered

$30.00 per 1000 gallons

Plus 25% service charge

Plus hourly Charge ($7.25 X1.5)
On Weekends & Holidays


Monthly Sewerage Rates

All sewerage rates are 0.325% of assessed rentable value of the property as determined by the Inland Revenue Department of Government.