P.O.Box 130
Road Town, Tortola
Virgin Islands (British) VG1110
Standards for 24 hour water and sewage services
Process
Step 1: If a Customer has a complaint/emergency at any time of the day or night on weekdays or weekends, he/she may call one of the emergency cell phone numbers that are listed.
Step 2: The Customer may also call the Fire Depts. emergency number for contact information.
Step 3: A Water/Sewerage Operator will answer and the Customer explains the issue.
Step 4: The Water/Sewerage Operator would explain to the Customer whether the issue can be addressed at that time or a later time based on the type of issue.
Step 5: The Water/Sewerage Operator will report the issue to the O&MD, at the start of the business day so that it may be recorded.
Step 6: The necessary Division Head (Operation or Sewerage) will assign the task and the Operator proceeds to resolve the issue.
Step 7: Once the task is completed the Operator will report back to the Division Head
Turn Around Time
The Turn Around varies for this service
Department Contact Information
Water and Sewerage
Business Hours:
Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier : 8:30 a.m. to 3:30 p.m.
Email Address: wsd@gov.vg
Main Office Telephone: 1(284) 468-5834 | 1(284) 468-5901
Virgin Gorda – 1(284) 468-6593 / 6592
Jost Van Dyke – 468-9429
Anegada – 468-9562
24 Hours Emergency Water and Sewage Standards
Day or night, we are here to serve our valued customers. In the event of an emergency, please contact us at the following numbers.
Water Services:-
Tortola — Eastern 468-9213
Tortola — Central 468-9860 / 499-0500 / 499-2924
Tortola — Western 499-2926
Virgin Gorda – 468-9455
Jost Van Dyke – 468-9429
Anegada – 468-9562
Sewerage Service:-
468-9176
468-5799
468-9937
468-9857
Monthly Charges for Piped Water
Charges for Water supplied to Ships
Cost of Water Delivered
$30.00 per 1000 gallons
Plus 25% service charge
Plus hourly Charge ($7.25 X1.5)
On Weekends & Holidays
Monthly Sewerage Rates
All sewerage rates are 0.325% of assessed rentable value of the property as determined by the Inland Revenue Department of Government.