Standards for 24 hour water and sewage services


Step 1: If a Customer has a complaint/emergency at any time of the day or night on weekdays or weekends, he/she may call one of the emergency cell phone numbers that are listed.

Step 2: The Customer may also call the Fire Depts. emergency number for contact information.

Step 3: A Water/Sewerage Operator will answer and the Customer explains the issue.

Step 4: The Water/Sewerage Operator would explain to the Customer whether the issue can be addressed at that time or a later time based on the type of issue.

Step 5: The Water/Sewerage Operator will report the issue to the O&MD, at the start of the business day so that it may be recorded.

Step 6: The necessary Division Head (Operation or Sewerage) will assign the task and the Operator proceeds to resolve the issue.

Step 7: Once the task is completed the Operator will report back to the Division Head

Method of Applying

In person

Turn Around Time

The Turn Around varies for this service

Department Contact Information

Water and Sewerage

P.O.Box 130
Road Town, Tortola
Virgin Islands (British) VG1110

Business Hours:

Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier  : 8:30 a.m. to 3:30 p.m.

Email Address:

Telephone: 1(284) 468-5766 | 1(284) 468-5901