Road Town, Tortola
Virgin Islands (British) VG1110
Step 1: A Customer submits an application form to the Front Desk staff in the Main Administration Building.
Step 2: The application is recorded and goes into the mail folder, which is then forwarded to the Director.
Step 3: The Director acknowledges the application as having been received.
Step 4: The application is then forwarded to the Accounts Division (AD) to check for any outstanding balance standing in the Customer's name.
Step 5: If there are is any outstanding balance, the process is halted and the Customer is notified to settle the balance.
Step 6: If there is NO outstanding balance, the AD will verify the Block and Parcel no. with Land Registry then open and account for the Customer.
Step 7: Subject to having NO outstanding balancing, the Accounts Supervisor approves the application and submits it to the Director for approval.
Step 8: The application is then forwarded to the Operations and Maintenance Division (O&MD).
Step 9: An O&MD Officer contacts the Customer and schedules a time to visit the property to identify what needs to be done, and the materials needed to complete the connection.
Step 10: Once at the property the O&MD Officer measure the distance from the property to the nearest existing water pipe.
Step 11: If the distance is more than 100 feet from the existing water pipe, the customer is advised of the pipework he/she would have to run.
Step 12: The O&MD Officer prepares an estimate of how much the new installation (equipment, materials and labour) will cost.
Step 13: The customer is advised when the estimate has been completed
Step 14: The customer is provided with the estimate in order to make payment at the Cashier's station.
Step 15: Once paid the Water Service line is installed within a 2 week period.
Turn Around Time
Department Contact Information
Water and Sewerage
Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier : 8:30 a.m. to 3:30 p.m.
Telephone: 1(284) 468-5766 | 1(284) 468-5901