New installation of Portable Water


Step 1: A Customer submits an application form to the Front Desk staff in the Main Administration Building.

Step 2: The application is recorded and goes into the mail folder, which is then forwarded to the Director.

Step 3: The Director acknowledges the application as having been received.

Step 4: The application is then forwarded to the Accounts Division (AD) to check for any outstanding balance standing in the Customer's name.

Step 5: If there are is any outstanding balance, the process is halted and the Customer is notified to settle the balance.

Step 6: If there is NO outstanding balance, the AD will verify the Block and Parcel no. with Land Registry then open and account for the Customer.

Step 7: Subject to having NO outstanding balancing, the Accounts Supervisor approves the application and submits it to the Director for approval.

Step 8: The application is then forwarded to the Operations and Maintenance Division (O&MD).

Step 9: An O&MD Officer contacts the Customer and schedules a time to visit the property to identify what needs to be done, and the materials needed to complete the connection.

Step 10: Once at the property the O&MD Officer measure the distance from the property to the nearest existing water pipe.

Step 11: If the distance is more than 100 feet from the existing water pipe, the customer is advised of the pipework he/she would have to run.

Step 12: The O&MD Officer prepares an estimate of how much the new installation (equipment, materials and labour) will cost.

Step 13: The customer is advised when the estimate has been completed

Step 14: The customer is provided with the estimate in order to make payment at the Cashier's station. 

Step 15: Once paid the Water Service line is installed within a 2 week period.

Method of Applying

In person

Turn Around Time

The Turn Around varies for this service

Department Contact Information

Water and Sewerage

P.O.Box 130
Road Town, Tortola
Virgin Islands (British) VG1110

Business Hours:

Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier  : 8:30 a.m. to 3:30 p.m.

Email Address:

Telephone: 1(284) 468-5766 | 1(284) 468-5901