If you have a consumer complaint you are required to make first contact with the business in question. Try talking to a manager and see if your problem can be resolved at this level. If you are still not satisfied after contacting the business, then you may file a complaint with the Department of Trade & Consumer Affairs.

Process

Step 1:   All complaints must be submitted in writing and using the form provided by our office. Answer all questions on the complaint form. Briefly describe your complaint and include all important facts.

Step 2:   Provide copies of any documents that would support your complaint. ORIGINAL DOCUMENTS ARE REQUIRED FOR COPY ONLY.

Step 3:   Remember to date and sign the complaint form before submitting.

What Happens after the complaint is filed?

After your complaint form is received, it will be reviewed by the Consumer Affairs Officer who will then contact the business. The business will be given seven (7) business days to respond to the office. The department will update complainant upon confirmation of response from the business in question.

If not satisfied with the initial mediation, you may send a written notification to the Officer handling your case requesting further mediation. The Officer will determine on a case by case basis what further action, if any, the Department may take to help resolve the dispute. 

Supporting Documents

Provide copies of any documents that would support your complaint.

Method of Applying

In Person, Email

Turn Around Time

7 days

Additional Notes

The Department, by law, cannot force a business to satisfy your complaint. The mediation process that we provide relies on the voluntary cooperation of both the consumer and the business.

 

Department Contact Information

Department of Trade and Consumer Affairs

Second Floor, Sebastian's Building
Road Town, Tortola
Virgin Islands (British) VG1110

Business Hours:

Monday - Friday  8:30 a.m. to 4:30 p.m.
Cashier: 9:00 a.m - 3:30 p.m

Email Address: bvitrade@gov.vg

Telephone: 1(284) 468-2008
Fax: 1(284) 468-2918

Physical Map Location: