P.O.Box 130
Road Town, Tortola
Virgin Islands (British) VG1110
Procedures for Payment plans
Process
Step 1: If a Customer's Water Service line has been disconnected, the Customer may come to the Dept. and a Customer Service Representative will assist him/her with creating a Payment Plan.
Step 2: The amount owed is determined and used as the basis of the Payment Plan amounts.
Step 3: The amount to be paid monthly is negotiated with the customer.
Step 4: Once the payment plan is agreed to by all parties, signed and a reconnection fee paid, the Customers Water Service line is reconnected.
Step 5: If the Customer fails to keep the Payment Plan up to date on a monthly basis, the water service will be disconnected.
Turn Around Time
The Turn Around varies for this service
Department Contact Information
Water and Sewerage
Business Hours:
Monday - Friday 8:30 a.m. to 4:30 p.m.
Cashier : 8:30 a.m. to 3:30 p.m.
Email Address: wsd@gov.vg
Main Office Telephone: 1(284) 468-5834 | 1(284) 468-5901
Virgin Gorda – 1(284) 468-6593 / 6592
Jost Van Dyke – 468-9429
Anegada – 468-9562
24 Hours Emergency Water and Sewage Standards
Day or night, we are here to serve our valued customers. In the event of an emergency, please contact us at the following numbers.
Water Services:-
Tortola — Eastern 468-9213
Tortola — Central 468-9860 / 499-0500 / 499-2924
Tortola — Western 499-2926
Virgin Gorda – 468-9455
Jost Van Dyke – 468-9429
Anegada – 468-9562
Sewerage Service:-
468-9176
468-5799
468-9937
468-9857
Monthly Charges for Piped Water
Charges for Water supplied to Ships
Cost of Water Delivered
$30.00 per 1000 gallons
Plus 25% service charge
Plus hourly Charge ($7.25 X1.5)
On Weekends & Holidays
Monthly Sewerage Rates
All sewerage rates are 0.325% of assessed rentable value of the property as determined by the Inland Revenue Department of Government.