H.M Customs (Head Quarters)
Richard Stoutt Building
Road Town, Tortola
Virgin Islands (British) VG1110
The Customs Department, one of the revenue collecting departments of the Government of the Virgin Islands, is responsible for collecting and accounting for a substantive amount of the Territory’s annual revenue. The department is also engaged in the protection of society by the prevention and interdiction of restricted and prohibited goods from entering the Virgin Islands.
The Customs Department is also actively engaged in the facilitation of legitimate trade. In addition to its primary functions, Customs also performs agency duties for other departments and statutory bodies such as the Department of Agriculture, Civil Aviation, Ports Authority and Postal Service.
Mission
To serve Government and the public with professionalism, fairness and integrity by, providing quality service, maximizing the collection of Revenue, protecting our Territorial borders and facilitating legitimate trade efficiently, effectively and economically in order to safeguard the well-being and security of the Territory.
Our Commitment
The Customs Department is committed to providing these services to the persons with whom we interact and serve.
We would:
- Render polite and courteous service
- Operate with the greatest degree of fairness and equity
- Handle each individual’s affair with strict confidence
- Perform our duties professionally at all times
- Fulfill reasonable requests promptly and accurately
- Collect only the proper amount of revenue due in accordance with the law
- Operate with the greatest degree of transparency.
What's Happening Within Our Department?
Customs Headquarters Upstairs Road Town Ferry Terminal |
25 Jan 2019 - 12:22pm
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Customs To Relocate To Upstairs Road Town Ferry Terminal |
15 Jan 2019 - 11:28am
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Unclaimed Goods To Be Auctioned October 27 |
16 Oct 2018 - 11:49am
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Government Extends Customs Duty Exemption Period |
3 Aug 2018 - 6:09pm
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Partnerships To Protect The Territory’s Borders |
4 Jun 2018 - 4:50pm
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Unclaimed Goods To Be Auctioned/ Disposed On April 7 |
27 Mar 2018 - 5:11pm
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Customs Duty Exemption Expires On March 31 |
20 Mar 2018 - 4:32pm
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Customs Resumes Cargo Discharge At Port Purcell |
23 Jan 2018 - 9:54pm
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BVI Customs Duty Exemption Extended |
11 Jan 2018 - 10:27am
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10 BVI Custom Officers Are Certified Trainers |
15 Aug 2017 - 12:58pm
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Department Contact Information
To make contact with Her Majesty's Customs, see below for contact information:
Her Majesty's Customs
Monday - Friday
8:30 a.m. to 4:30 p.m.
Telephone: 1(284) 468-6801
Fax: 1(284) 494-6906