J.R. O'Neal Building, 2nd Floor
Main Street, Tortola
British Virgin Islands, VG 1110
OUR VISION
Our vision is to ensure that persons aggrieved by actions of the public service are given a fair chance at resolution to their matter.
MISSION
Our mission is to receive and deal properly with complaints against Government agencies according to the law, including carrying out thorough, impartial investigations of eligible complaints and recommending corrective action where such is indicated.
OUR OBJECTIVE
Our objective is to resolve complaints of the public made concerning the actions or inactions of public officers. We do so in a timely manner utilizing the principles of Integrity, Independence, Professionalism, Impartiality, Accessibility and Fairness.
OUR MANDATE
The Office of the Complaints Commission was established under The Virgin Islands Constitution Order 2007, as a grievance handling body with independent status. It is the machinery for the resolution of maladministration in the public service. In carrying out its functions, it plays a watchman's role to ensure that persons who feel that they have been mistreated, ignored, or unfairly handled by a Government agency have an outlet for help.
What's Happening Within Our Department?
| Erica Smith-Penn Appointed Complaints Commissioner |
3 Nov 2020 - 12:12pm
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| Deadline Today For Students In Need Of Devices |
6 May 2020 - 11:57am
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| Office Of The Complaints Commissioner’s Office Hours |
6 May 2020 - 10:14am
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| Oficina De Reclamaciones El Comisionado Ajusta Las Horas |
26 Mar 2020 - 7:18pm
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| Office Of Complaints Commissioner Adjusts Operating Hours |
26 Mar 2020 - 3:48pm
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| Mrs. Sheila Brathwaite Is Vice President of The Caribbean Ombudsman Association |
26 Jun 2019 - 1:12pm
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| Office Of Complaints Commission Is Now Back On Main Street |
11 Jul 2018 - 3:18pm
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| Complaints Commissioner Remembers Mr. Elton Georges, CMG, OBE |
6 Apr 2018 - 4:51pm
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| Office Of The Complaints Commission Relocated |
25 Jan 2018 - 4:26pm
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| Delcia Callwood Appointed Assistant Complaints Commissioner |
14 Sep 2016 - 5:04pm
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Mrs. Erica Smith-Penn
Complaints Commissioner
Department Contact Information
To make contact with Office of the Complaints Commission, see below for contact information:
Office of the Complaints Commission
Business Hours: Monday - Friday
8:30 a.m. to 4:30 p.m.
Email Address: complaints@gov.vg
Telephone: 1-284-468-5123