Communications Officer II
Deputy Governor's Office
Government of the Virgin Islands
A total of 36 problems have been solved to date through the “BVI GOV Report It” App.
The BVI GOV Report It App allows members of the public to take photos, and file live, trackable reports of Public Service non-emergencies such as potholes, broken pipes and signage, stray animals, derelict vehicles, and other related issues.
“As we transform the Public Service, initiatives such as the BVI GOV Report It App allow us to deliver services, whilst placing the needs of our clients first.” Deputy Governor Mr. David Archer, Jr. said.
Customer Service Manager, Ms. Abbarah Brown, was pleased to report that since the App’s launch in April, a total of 92 reports were made. Of those 92 reports, 36 problems have been solved to date, while 56 solutions are in progress.
Ms. Brown explained that of the 36 problems solved, 25 of them were handled by the Water and Sewerage Department.
“I would really like to commend the Water and Sewerage Department for working swiftly to address the reports filed by the public. Closing 25 claims in such a brief period was not easy, but they were able to rise to the occasion,” The Customer Service Manager stated.
She further noted that the Department of Agriculture and Fisheries, the Department of Waste Management, the Customer Service Care Centre, the Public Works Department and the Department of Information Technology also resolved a number of issues respectively.
Ms. Brownsaid that the remaining issues are projected to be resolved in a timely manner and noted that the numbers change each day.
“We are so grateful for the positive feedback we have received surrounding the new app and the members of the public who continue to take advantage of the platform. We urge you to use the tracking feature on the app for all of your reports made, to stay abreast of any updates or resolutions.”
The Customer Service Care Centre seeks to enhance the customer service relationship between the Government and its clients, by utilising Customer Service Specialists that serve as the single point-of-contact for the public to communicate with the Government.